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Article from McKinsey & Co Customer-experience transformation: Three major components Customer-experience Transformation Any successful customer-experience program must contain several components. Partner Nicolas Maechler explains: “The first is top-management buy-in
In a recent McKinsey Consulting article, “Analytics Translator: The new must-have role,” by McKinsey Consultants Nicolaus Henke, Jordan Levine, and Paul McInerney, the authors outline the impact the analytics